Refund Policy

Last updated: November 2026. ALISTERZ LLC manufactures every bulk order to the buyer’s approved specification. This policy explains when refunds, replacements and remakes apply.

Custom-made goods

Because our products are custom-made to order (your sizes, colours, logos and labels), we cannot accept returns or refunds for change of mind, ordering errors on the buyer’s side, or goods that match the approved specification and sample.

When you can claim

  • Manufacturing defects (faulty stitching, fabric faults, broken zips or buttons).
  • Goods that differ materially from the approved tech pack, size chart or approved sample.
  • Wrong items, wrong sizes or missing items compared with the confirmed order.
  • Damage in transit, where the carrier’s evidence supports the claim.

How to claim

Contact us within 14 days of delivery at info@alisterz.us or WhatsApp, quoting your order number and sending clear photos or video of the issue and the quantity affected. Please keep the goods and packaging until the claim is resolved.

Remedies

For valid claims we will, at our cost, repair, remake or replace the affected items, or refund the value of the affected items if a remake is not practical. Remedies apply to the affected items only, not the whole order, unless the whole order is affected.

Deposits and cancellations

If you cancel before production starts, we will refund your deposit less any costs already incurred (for example, purchased fabric or completed samples). Once production has started, deposits are not refundable, but we will always try to minimise your loss.

Samples

Sample fees are not refundable once the sample has been produced and shipped, unless the sample itself has a manufacturing defect, in which case we will remake or refund it.

Colour and fabric notes

Minor shade differences between screens, samples and bulk fabric dye lots are a normal part of garment production and are not defects. Where exact colour matching is critical, please approve a physical sample before bulk production.

Refund timing

Approved refunds are processed to the original payment method within 7–14 business days of approval.

Contact

ALISTERZ LLC, 30 N Gould St, Sheridan, WY 82801, USA — info@alisterz.us — +1 (726) 210-1539.